Americare, the parent company of Holly Hill in Huntingdon, has earned both the 2020 Customer Approved and Employee Approved awards from Lincoln, Nebraska–based healthcare-intelligence firm NRC Health.
The awards were presented on August 24. The customer award recognizes senior-care organizations across the country for creating an outstanding care experience for their customers, and the employee award recognizes senior-care organizations across the country for engaging and inspiring their employees.
“It is an incredible honor to be selected for these awards as a Top 20 rated company out of 81 of the nation’s leading senior living providers across the country, says Clay Crosson, President and Chief Operating Officer for Americare. “.”
Only 20 Independent Living, Assisted Living, or Skilled Nursing organizations earned each of these remarkable distinctions, and only nine won both. Customer Approved Awards were selected according to the results from NRC Health’s 2019 Resident and Family Experience Survey, and Employee Approved Awards winners were selected according to the results from NRC Health’s 2019 Employee Experience Survey.
To qualify in the customer category, organizations must have a high percentage of respondents willing to recommend their locations to friends and family. To qualify in the employee category, organizations must have a high percentage of respondents willing to recommend their locations as places to work. This measure is known as the Net Promoter Score (NPS), and it strongly correlates with both customer satisfaction and enduring loyalty, or with employee engagement, organizational loyalty, and job satisfaction, respectively.