Baptist Memorial Home Care & Hospice earns the 2018 SHPBestTM “Superior Performer” Patient Satisfaction Award

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Baptist Memorial Home Care & Hospice has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20 percent of all eligible SHP clients for the 2018 calendar year.

Baptist Memorial Home Care & Hospice is a home health partner of Baptist Memorial Hospital and part of a joint venture partnership with LHC Group, a national provider of in-home healthcare services with 32,000 employees operating locations in 35 states and the District of Columbia.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high-quality service to their patients. The 2018 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, president of SHP. 

The professional clinicians and support staff at Baptist Memorial Home Care & Hospice serve the residents of Huntingdon and the surrounding region with quality healthcare at their place of residence. Home healthcare is an effective and affordable solution for many patients’ post-acute care needs and situations. Home health professionals treat a wide range of medical conditions, allowing patients to rest and recover in the comfort of home.

“We’re truly proud of our team members at Baptist Memorial Home Care & Hospice for achieving this widely respected recognition of dedication to providing high-quality service,” said Keith Myers, LHC Group chairman and CEO. “Their commitment to the patients and families we serve – and this recognition of that commitment – is evidence of a unique company culture of service that influences individuals and teams at locations across our organization.”

Read more about the SHPBest awards program, including methodology and award recipient lists, at https://www.shpdata.com/home-health/shpbest-hhcahps. 

About LHC Group, Inc.

LHC Group, Inc. is a national provider of in-home healthcare services and innovations, providing quality, value-based healthcare to patients primarily within the comfort and privacy of their home or place of residence. LHC Group’s services cover a wide range of healthcare needs for patients and families dealing with illness, injury, or chronic conditions. The company’s 32,000 employees deliver home health, hospice, home, and community-based services, and facility-based care in 35 states and the District of Columbia – reaching 60 percent of the U.S. population aged 65 and older. LHC Group is the preferred in-home healthcare partner for 350 leading hospitals around the country. In 2019, the company was named to the inaugural Forbes list of “America’s Best-in-State Employers.”

About Strategic Healthcare Programs (SHP)

Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.

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